Refund & Cancellation Policy
1. General Policy
Cancellation and refund terms are subject to the policies of our travel suppliers (airlines, hotels, tour operators). We will always communicate these terms clearly before you confirm your booking.
2. Cancellation Fees
Cancellation fees vary depending on:
- How far in advance you cancel
- The supplier's cancellation policy
- The type of booking (refundable vs non-refundable)
- Peak season vs off-season travel dates
3. Refund Processing
If you are eligible for a refund based on supplier terms, we will process it as quickly as possible. Refund timelines depend on the supplier and payment method used.
4. Date Changes
Date changes are subject to availability and supplier policies. Change fees may apply. We recommend contacting us as soon as possible if you need to modify your booking.
5. Travel Insurance
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances such as illness, injury, or other emergencies that may require cancellation.
6. Force Majeure
In cases of force majeure (natural disasters, pandemics, political unrest, etc.), refund eligibility will be determined by supplier policies and applicable laws.
7. Contact for Cancellations
To cancel or modify your booking, contact us immediately via WhatsApp or email. We will guide you through the process and advise on applicable fees.